Resolve Customer Issues Fast
Convert chats, reviews and social posts into tickets, track every step, and reply from one screen.
Log every issue automatically, assign it in a click, and keep customers in the loop—without sticky notes or email chains.
One Inbox for Every Issue
Pull chats, emails and reviews into one queue so nothing slips through the cracks.
- Route each ticket to the right teammate with one click.
- Rank by due date or urgency so critical cases jump to the top.
- Track status and time to close to spot and fix bottlenecks fast.
See the Tickets That Matter
Slice your inbox by status, store or staff, so you focus on what needs action now.
- Build saved views—open, overdue, or assigned to you—in two clicks.
- Filter by date range to spot peaks in issues and fix root causes.
- Group tickets by department or service line to track performance and workload.
See Every Update at a Glance
A running timeline shows who did what—and when—so nothing gets missed.
- Track comments, status changes and assignments the moment they happen.
- Keep the whole team in the loop without extra emails.
- Refer back anytime for a clean paper trail.
Plug Into the Tools You Already Use
Sync tickets with your CRM or help‑desk so every customer detail stays in one place.
- One click links to Salesforce, Zendesk and 3 000 + other apps.
- Pull contact history into each ticket for full context.
- Trigger automations that cut manual work and speed up replies.
Fix Issues Before They Blow Up
Spot patterns early, turn complaints into tickets, and keep small problems from becoming lost customers.
- Auto convert low star reviews, social mentions and survey flags into tracked tickets.
- Dashboard shows average time in each stage so you can unblock delays fast.
- Surface repeat issues to build long term solutions and boost loyalty.
Frequently Asked Questions
How many customers can I text at once?
You can reach thousands of opted‑in contacts in one send—perfect for promos, reminders, or alerts.
Can I target specific groups?
Yes—segment lists by tags, location, or last visit, so every message feels personal and relevant.
Where do the replies go?
Responses flow back into the same messaging inbox you use for texts, webchat, and social DMs—no bouncing between apps.
Will customers be able to opt out?
Absolutely. Each text includes a simple opt out keyword, keeping you compliant with texting regulations.
How quickly can I see results?
Delivery stats, click rates, and replies update in real time, so you know within minutes how the campaign is performing.
