Frequently Asked Questions
How many sites will my business info be pushed to?
We sync your name, address, phone and hours to 150 + directories, including Google, Yelp, Bing and Facebook.
Do I have to log in to each site to update hours or phone numbers?
No—update your profile once in Listings AI; we push the change everywhere for you.
How do I know if something is wrong with my listings?
A live “health score” flags missing or mismatched data and lets you fix issues in a single click.
How quickly do corrections show up online?
Most updates go live on partner sites within 24 hours, so customers see the right info fast.
Will cleaner listings help my search ranking?
Yes—accurate, consistent data boosts trust with search engines, helping you climb local map results and attract more calls and visits.
How does Reviews AI ask customers for feedback?
Right after a job or purchase, it sends a branded text or email with your review link, so happy customers can rate you in seconds.
Which review sites can I collect and reply to in one place?
You’ll see Google, Facebook, Yelp and 20‑plus other sites inside a single inbox—no more switching tabs.
Can I turn good reviews into marketing content?
Yes—one click converts a 5‑star review into an eye‑catching post for your website, Facebook or Instagram.
Does the system show how many new reviews I’m getting?
Will it tell me what to improve?
Is the bot available after business hours?
Yes—Chatbot AI runs 24/7, answering common questions and capturing leads while you’re offline.
Can I teach it my own FAQs?
Absolutely. Upload your FAQ or knowledge‑base articles and the bot will tailor answers to match your business.
Will it collect a visitor’s contact info?
The bot grabs name, phone and request as soon as a chat starts, so you can follow up and close the sale.
Does it hand conversations to a real person when needed?
Yes—once the chat moves beyond basic questions, the bot passes the thread to a staff member in one click.
Do I need coding skills to add the bot to my site?
Not at all. Install takes minutes—just paste one line of code and you’re live.
How do customers share a referral?
Right after each visit, we text or email them a personal link they can forward to friends—no app or signup needed.
What rewards can I offer?
Pick gift cards, discounts, or store credit. The system tracks every share and sends the reward automatically once the referral makes a purchase.
Can I see who referred whom?
Yes—a live dashboard shows each customer’s link, who redeemed it, and the revenue generated.
Is there any extra work for my staff?
Nope. Referrals run in the background; you just choose the offer and let the platform handle outreach and tracking.
How long does setup take?
Most businesses launch in under 15 minutes—add your logo, pick a reward, and turn it on. No coding required.
What isReviews To The Top Surveys and how can it benefit my small business?
Reviews To The Top Surveys is a comprehensive survey tool that allows you to create, automate, distribute, and analyze detailed surveys across multiple channels. It helps you gather valuable customer feedback to improve your products, services, and overall customer experience.
What types of questions can I include in my surveys?
You can incorporate various question formats such as multiple-choice, Net Promoter Score (NPS), matrix ranking, ratings, and open-ended text responses. This flexibility enables you to collect diverse insights tailored to your business needs.
How can I distribute surveys to my customers?
Surveys can be sent via text messages, emails, social media messaging platforms, or embedded directly on your website. This multi-channel approach ensures you reach customers where they are most active.
Does Reviews To The Top Surveys integrate with other business tools?
Yes, Reviews To The Top Surveys offers over 3,000 out-of-the-box integrations with both legacy and cloud-based systems. This allows you to seamlessly connect survey requests with your existing customer management workflows.
How can I analyze the feedback collected from surveys?
The platform provides detailed analytics powered by Athena, an AI-based engine, offering insights into customer responses. You can filter data by channel, location, response date, and question to make informed decisions based on real-time feedback.
Do I need design skills to build surveys?
No—drag‑and‑drop templates let you create branded surveys in minutes.
How does AI analyse responses?
It summarises themes, sentiment and key phrases so you can spot issues at a glance.
What is Reviews To The Top Competitors AI and how can it benefit my small business?
Reviews To The Top Competitors AI is an advanced analytics platform that aggregates customer feedback, reviews, and local SEO data to provide actionable performance comparisons. It helps small businesses understand their market position, identify improvement areas, and receive tailored recommendations to boost growth.
What are the key metrics provided by Reviews To The Top Competitors AI?
The platform offers key metrics such as the Reviews To The Top Score, Sentiment Score, Reputation Score, and Listings Score. These scores give a comprehensive overview of your brand’s health, customer sentiment, and online visibility across locations.
How does Reviews To The Top Competitors AI assist in competitor analysis?
Reviews To The Top Competitors AI allows small businesses to compare their performance against competitors and industry standards. It provides competitor reputation tracking, social insights, and SWOT analysis to highlight strengths, weaknesses, opportunities, and threats.
Can I customize the insights and recommendations provided by Reviews To The Top Competitors AI
Yes, businesses can adjust scoring parameters using the Reviews To The Top Score Configurator and tailor Competitors AI insights to fit industry-specific needs. This ensures the recommendations align with your business goals and priorities.
How can I take action based on the insights from Reviews To The Top Competitors AI?
The platform offers quick action tools to address negative feedback, assign support tickets, and generate AI-assisted responses. This helps streamline improvements in customer satisfaction and operational efficiency.
Which social networks can I post to?
Facebook, Instagram, Google Posts, X/Twitter and LinkedIn are all handled from the same calendar.
Will the tool help me create content ideas?
Yes—built‑in AI suggests captions, images and hashtags based on trends and your past posts, so you’re never stuck for inspiration.
How far ahead can I schedule posts?
Plan a week, a month, or an entire season in advance with the drag‑and‑drop calendar—everything goes live at the time you set.
Can I reply to comments without leaving the dashboard?
Absolutely. You can respond to comments and messages from every network right inside the same inbox—no tab hopping.
Does it work for multiple locations?
Yes—brand colors and templates stay locked, while each branch can add its own photos and see a shared calendar to avoid overlap.
How many customers can I text at once?
You can reach thousands of opted‑in contacts in one send—perfect for promos, reminders, or alerts.
Can I target specific groups?
Yes—segment lists by tags, location, or last visit, so every message feels personal and relevant.
Where do the replies go?
Responses flow back into the same messaging inbox you use for texts, webchat, and social DMs—no bouncing between apps.
Will customers be able to opt out?
Absolutely. Each text includes a simple opt out keyword, keeping you compliant with texting regulations.
How quickly can I see results?
Delivery stats, click rates, and replies update in real time, so you know within minutes how the campaign is performing.
