Collect Feedback. Improve Faster.
Send quick surveys by text or email and see clear results in one dashboard.
Why Surveys Matter
Quick Surveys, Real Answers
Build one‑minute surveys your customers actually finish—no tech skills needed. Get more responses, faster.
Instant Insights
We crunch the numbers and highlight wins and fixes in plain English, so you know exactly what to do next.
Auto Send & Grow
Fire off a survey after each visit or purchase and watch feedback roll in while you focus on service.
How We Help You
Build a Survey in 60 Seconds
Drag and drop questions, add your logo, hit send—no tech skills needed.
- Choose multiple-choice, rating, or open-ended questions with one click.
- Match colours and logo to stay on brand.
- Preview on mobile before you send.
Send Surveys Automatically
Text, email or message customers right after each visit—no extra clicks
- Send surveys automatically by text, email, or social messaging right after each visit.
- Reach people on the channels they check every day to boost replies.
- Pick the best send time for higher response—morning, evening or next day.
Instant, Actionable Insights
See top themes and customer mood in seconds—no spreadsheet diving.
- AI summaries spotlight wins and fixes in every survey.
- Find problem spots fast without reading hundreds of comments.
- Act on data to lift satisfaction, reviews and repeat visits.
See Scores Update Live
Watch results roll in in near real time and spot changes as they happen.
- One dashboard updates in near real time with fresh feedback.
- Filter by store, date or question to zero in on issues.
- Track your score over weeks and prove which fixes boost ratings.
Send the Right Reply Every Time
Thank happy customers and fix issues fast—all from one inbox.
- Send a thank-you and a compliant review request to all customers; route issues for fast follow-up.
- Catch unhappy customers in minutes and make things right before they post online.
- Save ready-to-use reply templates so every team member answers the same way.
Connect to the Tools You Already Use
Plug our surveys into your POS, booking app or CRM in a few clicks.
- One-click links to 3,000+ apps—from Square and Mindbody to QuickBooks.
- Auto send a survey after each sale, booking or ticket close.
- Pull every answer into one dashboard for a full view of each customer.
Expand Your Online Presence
Boost Customer Engagement
Engage with visitors in real-time, increasing the likelihood of conversions.
Improve Customer Satisfaction
Provide immediate support, leading to happier customers and positive reviews.
Stand Out from Competitors
Offer a seamless and responsive communication channel that sets you apart.
What Our Happy Clients Say
“Reviews to the Top’s Webchat feature has transformed how we interact with our customers. We’ve seen a significant increase in online inquiries and bookings!”
— Jamie, Local Bakery Owner
“The ability to chat with customers directly from my phone has been a game-changer. It’s convenient and keeps our clients happy.”
— Alex, Auto Repair Shop Owner
Frequently Asked Questions
What is Reviews to the Top Surveys and how can it benefit my small business?
Reviews to the Top Surveys is a comprehensive survey tool that allows you to create, automate, distribute, and analyze detailed surveys across multiple channels. It helps you gather valuable customer feedback to improve your products, services, and overall customer experience.
What types of questions can I include in my surveys?
You can incorporate various question formats such as multiple-choice, Net Promoter Score (NPS), matrix ranking, ratings, and open-ended text responses. This flexibility enables you to collect diverse insights tailored to your business needs.
How can I distribute surveys to my customers?
Surveys can be sent via text messages, emails, social media messaging platforms, or embedded directly on your website. This multi-channel approach ensures you reach customers where they are most active.
Does Reviews to the Top Surveys integrate with other business tools?
Yes, Reviews to the Top Surveys offers over 3,000 out-of-the-box integrations with both legacy and cloud-based systems. This allows you to seamlessly connect survey requests with your existing customer management workflows.
How can I analyze the feedback collected from surveys?
The platform provides detailed analytics powered by Athena, an AI-based engine, offering insights into customer responses. You can filter data by channel, location, response date, and question to make informed decisions based on real-time feedback.
Do I need design skills to build surveys?
No—drag‑and‑drop templates let you create branded surveys in minutes.
How does AI analyse responses?
It summarises themes, sentiment and key phrases so you can spot issues at a glance.
