See What Customers Really Think
AI reads every review, pull out common themes and show simple fixes that raise your ratings.
Why Insights AI Matters
All Feedback, One View
Pull reviews, surveys, and search results into one simple dashboard. See at a glance how customers feel today.
Know Where You Stand
Act on Insights, Fast
How We Help You
See Every Review in One Dashboard
Pull reviews and survey answers into one live view—then spot trends in seconds.
- Collect feedback from Google, Facebook, surveys and more—automatically.
- One scorecard shows which stores are winning and which need help.
- Find common themes fast so you can fix issues before they hurt sales.
Watch Your Reputation Climb
One dashboard shows today’s score, trends by week and how you stack up against local shops.
- One clear score reveals customer happiness at a glance.
- Spot ups and downs over days, weeks or months.
- Compare your score with similar businesses to stay ahead.
Get Smart, Actionable Tips
See the biggest wins you can tackle today to lift ratings and sales.
- Simple suggestions show how to delight customers and fix weak spots.
- See what you’re already nailing, so you can double down.
- Focus on the few changes that move the needle fastest.
See How You Rank Locally
Check your scores against nearby shops and spot the gaps you can close fast.
- Compare key metrics—ratings, response time, and listing accuracy—against similar businesses.
- Spot where you lead and where you lag—down to each location.
- Track local trends so you can act before rivals catch up.
Reports That Fit Your Goals
Slice your data by date, location or topic and share insights in seconds.
- Zoom in on one store or compare every branch at once.
- Filter by keywords—see what people say about prices, service or wait times.
- Export charts to PDF or Excel for quick team updates.
Instant Alerts, Zero Surprises
Get a ping the moment a new review lands or sentiment shifts.
- Get alerts for new reviews and key changes.
- Jump on issues fast and turn critics into fans.
- Share alerts with the whole team so nothing slips through.
Expand Your Online Presence
Boost Customer Engagement
Engage with visitors in real-time, increasing the likelihood of conversions.
Improve Customer Satisfaction
Provide immediate support, leading to happier customers and positive reviews.
Stand Out from Competitors
Offer a seamless and responsive communication channel that sets you apart.
What Our Happy Clients Say
“Reviews to the Top’s Webchat feature has transformed how we interact with our customers. We’ve seen a significant increase in online inquiries and bookings!”
— Jamie, Local Bakery Owner
“The ability to chat with customers directly from my phone has been a game-changer. It’s convenient and keeps our clients happy.”
— Alex, Auto Repair Shop Owner
Insights AI - Frequently Asked Questions
What is Insights AI?
Insights AI is a module in the Birdeye platform that helps businesses measure, benchmark, and act on data about their brand sentiment, reputation, and online presence across locations.
What kinds of scores or metrics does Insights AI provide?
- Birdeye Score — a unified metric reflecting how customers discover and perceive your brand, combining sentiment, reputation, and listing performance.
- Sentiment Score — shows how customers feel about your brand based on feedback from reviews and surveys.
- Reputation Score — tracks your online reputation across sources (ratings, review counts, responses, etc.).
- Listing Score — measures the accuracy, completeness, and SEO health of your business listings (e.g. Google Business Profile).
How does Insights AI gather data?
- Online reviews
- Customer surveys
- Local SEO / listings & keyword data
Can Insights AI compare my performance against competitors or industry benchmarks?
Yes. Alongside location-level comparisons within your own brand, Insights AI lets you benchmark against industry standards and competitors.
Does Insights AI generate recommendations or only show data?
It does more than show data. Insights AI provides targeted AI recommendations and actionable insights to help you improve the areas that matter most.
How do I turn insights into action?
- Address negative feedback
- Assign support tickets
- Use AI to craft responses
- Take immediate corrective steps based on insights
Is the AI tuned to specific industries or types of businesses?
Yes, Insights AI uses advanced, industry-specific models designed to understand domain nuances (e.g. context, sarcasm, industry terms).
Can I adjust how scores are calculated?
Yes — Insights AI includes a Birdeye Score Configurator that lets you tweak how much weight is given to different sub-scores (e.g. sentiment, reputation, listing) based on your business priorities.
How do I share reports from Insights AI with my team?
You can download, email, or schedule automatic delivery of reports so teams across your organization always have access to the latest insights.
Is Insights AI suitable for multi-location businesses?
Absolutely. The platform supports performance tracking by location and by category (e.g. pricing, ambiance), making it ideal for brands with multiple branches or franchises.
