How to Reduce Customer Churn: Proven Tactics for Local Businesses
To reduce customer churn, you must proactively manage the customer experience, from their first impression to their ongoing relationship with your business. By consistently gathering feedback, personalizing communication, and making it easy for customers to engage with you, you can significantly increase retention. This matters because keeping an existing customer is up to 5 times […]
How to Handle Customer Complaints Like a Pro
When a customer complains, your first instinct might be to get defensive. It’s only natural. But the best way to handle it is to listen actively, acknowledge their frustration with real empathy, and immediately take ownership of finding a solution. It’s not just about fixing a single problem; it’s about rebuilding trust and showing that […]
